Exchange & Return Policy

If you wish to exchange or return a product, please WhatsApp us at +91-9836542433

Important Notes:

• All exchanges and returns must be informed within 7 days of delivery.

• Exchanges are available in cases of size issues or if you received the wrong product.

• We offer a free exchange for the same product in a different size or the correct item of the same value.

• If the new product’s value is higher, the price difference must be paid online before dispatch.

• The item must have its original tag/sticker label, be neatly folded, and packed securely to avoid damage during transit.

Refund Policy:

• Refunds are issued only for defective or damaged products.

• Email us at support@astraxfashions.com with your order details, issue description, and photos of the defective product.

• In special cases (no defect, but return accepted), ₹100 will be deducted as reverse shipping charge.

• Refunds will be processed to the original payment method or a provided bank account.

• Colour/design may slightly vary from images due to lighting or screen display; such variations are not eligible for refunds.

• Do not accept damaged packages at delivery.

• Products used or washed once cannot be exchanged or refunded.

• Items bought during sale or with discount codes are not eligible for refund.

• One exchange/return request will be processed per order.

🕒 Working Hours: 10 AM – 7 PM (Monday to Saturday)